Returns

Returns & Exchanges

Returns

If you are less than completely satisfied with your purchase, you may return your order within 90 days (from the delivery date) for a refund. We regret that we are unable to cover return shipping costs or refund the original shipping and duties charges unless the return was due to our error.

Products must be returned in new or gently used condition. If your product arrived either damaged or defective, please contact us right away.

If you would like to return an order:

  1. Contact us to receive return instructions and address

  2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.

  3. Once we have received your package, your refund will be issued in the original payment method within 7 business days. Any store credits used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from international orders.

Refunds are made to the original form of payment (e.g., credit card, PayPal or store credit). If your purchase was paid with both store credit and another payment method, the store credit portion of your refund will always be issued first. Once the maximum originally spent with store credit is reached, the remainder of the refund will be credited back to your original payment method.

For example:

  • Your order total was $100.

  • Payment was made with $20 store credit and $80 via credit card.

  • The total refund amount to be applied is $50.

  • The refund will be applied as $20 back to store credit and $30 to credit card.

Refunds for Flexible Payments orders will credit toward any outstanding payment due to us. Once all outstanding payments have been credited, any remainder will be credited back to your original payment method.

Exchanges

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.

If you would like to exchange your item(s):

  1. Contact us to receive return instructions and address.

  2. Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.

  3. Once we have received your package, we will process a store credit to your profile which will appear on your account immediately.

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